Shipping policy

We sincerely appreciate your purchase and trust in CARON ESTER HASTIE. As a professional apparel retailer, we adhere to standardized order management and strict pre-delivery inspection protocols. Our core goal is to ensure all fashion clothing products are correctly sorted, well-packaged and delivered to global customers with stable and transparent logistics services.

1. Order Processing Time

All fully verified and paid apparel orders will undergo internal review, product sorting, quality checking and secure packaging procedures within 1 to 5 business days, excluding weekends and official public holidays in New Zealand. During peak shopping seasons or periods of sudden order volume surges, the standard preparation cycle may be moderately prolonged. Our customer service team will send formal delay notifications to clients promptly if any obvious dispatch postponements occur.

2. Shipping Fees and Delivery Timeline Estimation

Logistics expenses for each individual order are calculated based on package weight, dimensional specifications and final delivery destination. Accurate shipping costs will be clearly displayed and confirmed on the checkout page before order submission. Our standard logistics service for all clothing merchandise provides an estimated delivery period of around 15 business days after warehouse dispatch. All delivery durations are reference values only, which may be affected by courier operational disruptions, cross-border customs clearance procedures, extreme weather events, regional logistical limitations and global public holiday arrangements.

3. Shipment Confirmation and Real-Time Tracking Service

Once your order is completely processed and dispatched from our warehouse, you will receive an automated confirmation email that includes exclusive shipment details and a unique tracking number. Please note that tracking system data will not update immediately after dispatch. Real-time shipment status and full tracking functionality will be activated and available for customer inquiry within 24 to 48 hours after the package is picked up by our authorized logistics partner.

4. Shipping Address Accuracy Liability Statement

Customers take full responsibility for providing accurate, complete and valid shipping address information during the checkout process. CARON ESTER HASTIE shall not bear any liability for misdelivery, delivery failure or package returns caused by incorrect, incomplete or misspelled address information provided by purchasers. Any parcels returned to our warehouse due to address errors will generate additional reshipping costs, which shall be fully undertaken by the customer.

5. Handling of Lost or Transit-Damaged Shipments

If your apparel package is confirmed missing or lost during transit, please submit a formal inquiry request to our support team within 2 calendar days from your scheduled delivery date. For orders received with damaged garments or compromised packaging due to transit accidents, customers must file a valid claim within 24 hours upon delivery receipt. All claim applications need to be attached with clear original photos of damaged products and complete packaging for official verification. Our professional team will review each case independently and deliver targeted solutions efficiently.

6. Apparel Maintenance and Usage Disclaimer

Every clothing item sold by our brand is equipped with official manufacturer maintenance guidelines covering standard wearing, cleaning, drying and daily upkeep specifications. To effectively preserve fabric texture, color fastness and overall service life of all apparel products, customers are required to strictly follow all attached care instructions. We disclaim all liability for product damage, shrinkage, fading, deformation or quality degradation caused by non-standard maintenance, improper cleaning methods, unauthorized alterations or negligent personal usage.

7. Cross-Border Shipping and Customs Liability Terms

All international shipments may be subject to import duties, customs taxes and other local administrative fees formulated by the customs authority of the destination country. All such extra customs-related charges are the sole responsibility of the customer and are not incorporated into product original prices or standard shipping fees. We have no control over local customs policies, clearance progress and tax assessment standards for overseas deliveries.

8. Official Contact Details

For any inquiries, feedback or after-sales assistance regarding this shipping policy, order logistics status and other service issues, please feel free to contact our dedicated customer support team via the official information listed below:
Business Name: CARON ESTER HASTIE
Phone Number: +64 20 013 6117
Email Address: support@carondress.shop
Physical Address: 2 Crayne Street, WGN, Masterton 5810, New Zealand